Who are we?
LM Broker Services Pty Ltd* and its related bodies corporates (‘We’, ‘us’ and ‘our’) recognise
the importance of protecting the privacy of individuals in relation to their personal
your personal information.
*LM Broker Services means a LM Broker Services appointed credit representative and its’ authorised Loan Writers operating a
LM Broker Services member business in accordance with this website. Unless otherwise expressly stated, it does not include
LM Broker Services Pty Ltd.
Our commitment to protect your privacy
We understand how important it is to protect your personal information. This document sets out
do with that information.
We recognise that any personal information we collect about you will only be used for the
purposes we have collected it or as allowed under the law. It is important to us that you are
confident that any personal information we hold about you will be treated in a way which ensures
protection of your personal information.
Our commitment in respect of personal information is to abide by the Australian Privacy
Principles for the protection of personal information, as set out in the Privacy Act and any other
When we refer to personal information we mean information from which your identity is
reasonably apparent. This information may include information or an opinion about you. The
personal information we hold about you may also include credit information.
Credit information is information which is used to assess your eligibility to be provided with
finance and may include any finance that you have outstanding, your repayment history in
respect of those loans, and any defaults. Usually, credit information is exchanged between credit
and finance providers and credit reporting bodies.
The kinds of personal information we may collect about you include your name, date of birth,
address, contact details, account details, occupation, and any other information we made need to
If you submit inquiries or information using our website we may also collect the type of finance
and the amount of finance that you are interested in obtaining, and any information that you
provide to us directly through our website or indirectly through use of our website.
If you are applying for finance we may also collect the ages and number of your dependants and
cohabitants, the length of time at your current address, your employment details and proof of
earnings and expenses. If you apply for any insurance product through us we may also collect
your health information. We will only collect health information from you with your consent.
Why we collect your personal information
We collect personal information for the purposes of assessing your application for finance and
managing that finance. We may also collect your personal information for the purposes of direct
marketing and managing our relationship with you. From time to time we may offer you other
products and services.
We collect personal information on our website to send communications requested by you and to
answer enquiries and provide information or advice to you.
To enable us to maintain a successful business relationship with you, we may disclose your
personal information to other organisations that provide products or services used or marketed
by us. We may also disclose your personal information to any other organisation that may have
or is considering having an interest in your finance, or in our business.
How do we collect your personal information?
Where reasonable and practical we will collect your personal information directly from you. For
example, we collect your personal information directly from your use of our website and the
information that you submit to the website. We also collect your personal information if you use
the “contact us” functionality on our website and you provide the personal information during
conversations between you and our representatives.
We may also collect your personal information from LM Broker Services, other finance brokers
and other people such as accountants and lawyers.
Do we disclose your personal information?
We may disclose your personal information:
to our employees, LM Broker Services, related bodies corporate, contractors or service
providers for the purposes of operation of our website or our business, fulfilling requests
by you, and to otherwise provide products and services to you including, without
limitation, web hosting providers, IT systems administrators, couriers, payment
processors, data entry service providers, electronic network administrators, debt
collectors, and professional advisors such as accountants, solicitors, business advisors
to prospective funders or other intermediaries in relation to your finance requirements;
to other organisations that are involved in managing or administering your finance such
as third party suppliers, printing and postal services, call centres;
to associated businesses that may want to market products to you;
to companies that provide information and infrastructure systems to us;
to anybody who represents you, such as finance brokers, lawyers and accountants;
to anyone, where you have provided us consent;
where we are required to do so by law, such as under the Anti-Money or Laundering and
Courter Terrorism Financing Act 2006 (Cth);
to investors, agents or advisers, or any entity that has an interest in our business; or
to your employer, referees or identity verification services.
Prior to disclosing any of your personal information to another person or organisation, we will
take all reasonable steps to satisfy ourselves that:
(a) the person or organisation has a commitment to protecting your personal information at least
equal to our commitment, or
(b) you have consented to us making the disclosure.
We may use cloud storage to store the personal information we hold about you. The cloud
storage and the IT servers may be located outside Australia.
Do we disclose your personal information to anyone
We may disclose personal information to our LM Broker Services’s related bodies corporate, our
related bodies corporate and third party suppliers and service providers located overseas for
some of the purposes listed above. We take reasonable steps to ensure that the overseas
recipients of your personal information do not breach the privacy obligations relating to your
We may disclose your personal information to entities located outside of Australia, including the
our data hosting and other IT service providers, located in various countries; and
other third parties located in various foreign countries, including Philippines & USA.
Your personal information may be stored in the cloud in an overseas country.
In the event that a disclosure is made in an overseas country (which we consider unlikely),
the information will not be protected by the Australian Privacy Principles. In any event, by
providing your details, you consent to your information being disclosed in this manner.
From time to time we may use your personal information to provide you with current information
about finance, offers you may find of interest, changes to our organisation, or new products or
services being offered by us, LM Broker Services or any company with whom we are associated.
If you do not wish to receive marketing information, you may at any time decline to receive such
information by contacting us (see the details below) or by using the unsubscribe function in the
marketing communications. We will not charge you for giving effect to your request and will take
all reasonable steps to meet your request at the earliest possible opportunity.
We may provide your personal information to LM Broker Services and related bodies corporate
for the purposes of direct marketing.
Cookies and IP addresses
When you access our website, we may send a “cookie” (which is a small summary file containing
a unique ID number) to your computer. This enables us to recognise your computer each time
of our website have been visited, to measure transaction patterns, to analyse trends, administer
the website, track users’ movements and gather broad demographic information. We use this to
research our users’ habits so that we can improve our website and our service offering. Our
cookies may record information such as your Internet Protocol (IP) address (that is, the electronic
addresses of computers connected to the internet), your device and browser type, operating
system, the pages or features of our site to which you have browsed and the time spent on those
pages or features, the frequency with which the site is used by you, the search terms that you
have used, the links on our site that a you have clicked on or used, and other usage statistics.
While our cookies do not collect personal information per se, if you submit your name and email
address as part of your usage, then we will link that personal information with the cookies
information that we have previously collected from you.
If you do not wish to receive cookies, you can set your browser so that your computer does not
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide
any assurance regarding the security of transmission of information you communicate to us
online. We also cannot guarantee that the information you supply will not be intercepted while
being transmitted over the internet. Accordingly, any personal information or other information
which you transmit to us online is transmitted at your own risk.
Links and third party advertisements
Our website may contain links to other websites operated by third parties. Our website may also
display advertisements, which are hosted by third parties.
We make no representations or warranties in relation to the privacy practices of any third party
website or advertisement providers and we are not responsible for the privacy policies or the
content of any third party website or advertisements. Third party websites are responsible for
informing you about their own privacy practices.
techniques to collect non-personally identifiable information about your activities on the website
and other websites that you may visit to provide you targeted advertising based upon your
Updating your personal information
It is important to us that the personal information we hold about you is accurate and up to date.
During the course of our relationship with you we may ask you to inform us if any of your
personal information has changed.
If you wish to make any changes to your personal information, you may contact us. We will
generally rely on you to ensure the information we hold about you is accurate or complete.
Access and correction to your personal information
We will provide you with access to the personal information we hold about you. You may request
access to any of the personal information we hold about you at any time.
We may charge a fee for our costs of retrieving and supplying the information to you.
Depending on the type of request that you make we may respond to your request immediately,
otherwise we usually respond to you within seven days of receiving your request. We may need
to contact other entities to properly investigate your request.
There may be situations where we are not required to provide you with access to your personal
information, for example, if the information relates to existing or anticipated legal proceedings, or
if your request is vexatious.
An explanation will be provided to you if we deny you access to the personal information we hold
If any of the personal information we hold about you is incorrect, inaccurate or out of date you
may request that we correct the information. If appropriate we will correct the personal
information. At the time of the request, otherwise, we will provide an initial response to you within
seven days of receiving your request. Where reasonable, and after our investigation, we will
provide you with details about whether we have corrected the personal information within 30
We may need to consult with other entities as part of our investigation.
If we refuse to correct personal information we will provide you with our reasons for not
correcting the information.
Using government identifiers
If we collect government identifiers, such as your tax file number, we do not use or disclose this
information other than required by law. We will never use a government identifier in order to
Business without identifying you
In most circumstances it will be necessary for us to identify you in order to successfully do
business with you, however, where it is lawful and practicable to do so, we will offer you the
opportunity of doing business with us without providing us with personal information, for example,
if you make general inquiries about interest rates or current promotional offers.
You may choose to interact with our website anonymously, but we will not be able to invite our
participating finance brokers to contact you unless you provide your personal information.
We will only collect sensitive information about you with your consent. Sensitive information is
personal information that includes information relating to your racial or ethnic origin, political
persuasion, memberships in trade or professional associations or trade unions, sexual
preferences, criminal record, or health.
How safe and secure is your personal information that
We will take reasonable steps to protect your personal information by storing it in a secure
environment. We may store your personal information in paper and electronic form. We will also
take reasonable steps to protect any personal information from misuse, loss and unauthorised
access, modification or disclosure. For example, personal information that you submit on our
website are stored in electronic systems that have access controls in place.
If you are dissatisfied with how we have dealt with your personal information, or you have a
complaint about our compliance with the Privacy Act, you may contact us via the contact link on
We will acknowledge your complaint within seven days. We will provide you with a decision on
your complaint within 30 days.
If you are dissatisfied with the response of our complaints officer you may make a complaint to
the Privacy Commissioner which can be contacted on either www.oaic.gov.au or 1300 363 992.
You may request further information about the way we manage your personal information by
We are constantly reviewing all of our policies and attempt to keep up to date with market
expectations. Technology is constantly changing, as is the law and market place practices.